SERVICES
Seminars, Education, Just-in-time Training
MSSolutions will provide local, state and national educational seminars on many relevant topics in medical staff administration.
Ms. Giles is a founding member of Edge-U-Cate, LLC, educational resources on the cutting edge, www.Edge-U-Cate.com, a speakers bureau that provides seminars and presentations on topics such as Accreditation, Credentialing and Privileging, General Management, Medical Staff Services Management, Meeting Management, Professional Development, Quality Management and Performance Improvement, Peer Review and Customer Service.
Conference attendees comments:
"Christina was very informative. She was an engaging, very knowledgeable speaker. She was flexible and collaborated with the audience on needs and topics. I enjoyed the class thoroughly."
"Christina is an excellent speaker - she held everyone's attention."
"For me, Ms. Giles has been the best and most practical and methodical speaker I've heard in 14 years."
"Excellent motivator, valuable information"
"I really liked the interactive format, learned a lot from discussion among all colleagues present. Speaker was very successful in getting attendees to participate in discussion and offer suggestions."
"Chris is a wealth of information."
"Chris is a master in her trade - thank you!"
"Information presented encouraged the thought process to go beyond today."
"Reinforced known information but made me look at things from a different point of view."
Joint Commission or NCQA Survey Preparation
Don't panic - assistance with Joint Commission or NCQA preparation is at hand. Don't wait until the last hour, obtain an assessment of your medical staff office or the credentialing process at least 1 year prior to your survey - so you have an opportunity to make the changes necessary for compliance.
MSSolutions will assess your medical staff organization and the Medical Staff Office for Joint Commission PREPAREDNESS, reviewing all areas required for compliance with Joint Commission Medical Staff Standards. MSSolutions will prepare managed care organizations and credentialing verification organizations for compliance with NCQA credentialing and re-credentialing and CVO standards.
Credentialing/Privileging Assessment
Is your credentialing process bogged down? Does it appear that things are not working efficiently and effectively? Are all the department chairs, credentials and medical executive committee members aware of their role and responsibilities when it comes to credentialing and privileging? How is your reappointment process? Is it timely - do you collect good, reliable data concerning performance and competence?
MSSolutions will assess your credentialing and privileging processes, interviews will be conducted with all key hospital and medical staff personnel. Particular attention is paid to the currency and effectiveness of the verification process and how the information is provided to the various medical staff leaders and committees. An action report will be provided for enhancement of all current activities as well as opportunities for improvement in effectiveness and efficiency.
Medical Staff Document Development, Review and Revision
Have you really looked at your medical staff documents recently? Has your medical staff developed policies for disruptive behavior, physician health, the peer review process, orientation of new medical staff members? Do your documents reflect current procedure? Are the documents useful to those who need to work with them? Do they agree with the hospital bylaws? Have you updated them to include recent Joint Commission and CMS requirements?
MSSolutions will review and assess your MEDICAL STAFF DOCUMENTS: Bylaws, Rules and Regulations, Fair Hearing and Appellate Review Plan, Credentials Procedures Manual, Policies and Procedures and provide you with a detailed assessment of proposed revisions that would ensure compliance with Joint Commission medical staff standards and that reflects current structure and practice at your institution. MSSolutions will also help you completely revise and rewrite your documents to help make them more user-friendly and reflective of today's needs.
Development of Privileges
Are you still using laundry list privilege forms? When was the last time your medical staff actually reviewed and updated the forms? It is imperative that these forms reflect current practice as well as being hospital-specific. If you have "borrowed" some other institution's forms, they won't work for you! Do your forms reflect all your current criteria - do you have written criteria?
MSSolutions will assist your medical staff in developing privileges that reflect all the current specialties providing services at your institution. This project will include medical staff education, individual meetings with specialty representatives, development of privilege criteria for special procedures and assistance in implementation. This is a difficult and long-term project, utilizing an external consultant as the impetus for the change is often much more successful that trying to do it yourself.
Medical Staff Organizational Re-Design
How well does your medical staff organization really work? Do you have dysfunctional committees? Do the medical staff leaders falter in their jobs because they don't know what is really expected of them? How much time is spent in meetings that are not really necessary? Would your staff work better if there were fewer departments?
MSSolutions will assist the medical staff in assessing their current structure and defining exactly what would work if things were changed. Oftentimes medical staffs have added staff categories and committees just to resolve a difficult issue, after the issue is resolved, there is not a need to continue - taking an objective look at the medical staff structure and identifying ways to perform the required tasks more efficiently and effectively should be the goal of every medical staff. MS Solutions can help you do that and then assist in creating a more useful, meaningful structure.
Medical Staff Leadership Orientation
How do you assist your medical staff leaders in performing their jobs? Department chairs, medical staff officers and committee chairs and members often falter and are not successful because they do not understand their functions - they are not provided with the basics that would assist them in performing their jobs. Do new medical staff officers really know how the medical staff structure works? Do they know everything the medical staff office does for them? Have they received any education concerning current Joint Commission and state and federal requirements?
MS Solutions can provide Orientation for new:
Medical staff officers
Department/Division Chairs
Credentials Committee, chair and members
Medical Executive Committee, chair and members
Board of Trustees
New medical staff office personnel
MSSolutions will develop personalized presentations for your Medical Staff leaders, identifying the key roles and responsibilities for a new department/division chairman, medical staff officers; chairmen and members of Credentials and Medical Executive Committees or Board of Trustee members as they relate to the Medical Staff organization and structure. Annual updates concerning anything new and reiterating roles and responsibilities can also be provided as well as an orientation manual that will serve as a resource.
Expert Witness Services
Health care lawyers - are you struggling with a malpractice case that requires an in-depth review of a hospital's credentialing and privileging process? Do you need assistance in interpreting the bylaws requirements and the medical staff office procedures?
MSSolutions will provide EXPERT WITNESS review and testimony on legal matters involving credentialing and privileging, document interpretation and related issues.
Telephone/E-Mail Resource Line
Do you have a question or concern about an interpretation of a Joint Commission Medical Staff Standard? Are you wondering if the wording you have in a medical staff policy is appropriate and supports the medical staff function? Are you concerned about a particular credentials file and how to interpret certain information? Do you need some help in researching criteria for a particular new procedure?
MSSolutions provides a TELEPHONE/E-MAIL RESOURCE LINE - Call or e-mail your questions or concerns and we will respond to you within 48 hours with suggested answers or research your issue and provide you with a verbal report for an hourly fee.
